Smokos Casino Privacy Policy

We are committed to handling your information responsibly and transparently. Our goal is to provide you with a clear understanding of what information may be collected, why it is needed, and how it helps us provide a secure and reliable experience.

This Privacy Policy is designed to explain our approach to privacy and data protection. We follow applicable privacy obligations, including the Privacy Act 1988 and the Australian Privacy Principles (APPs), when handling personal information connected to our services.

By using Smokos Casino, you acknowledge that you understand the practices described in this Privacy Policy. We encourage you to read this information carefully so you can make informed decisions about your personal data.

Information We Collect

We may collect different types of information depending on how you interact with Smokos Casino and the features you use.

The information we may collect includes:

Account Information

When you create or manage an account, we may collect details required to provide account-related services. This may include your name, username, contact details, date of birth, and other information needed for account management and verification purposes.

Verification Documents

To help maintain account security and meet applicable requirements, we may request verification documents when necessary. Real dealers stream blackjack, roulette and game shows in our live casino.

These documents may include identity information used to confirm account details. Any verification information provided to us is handled carefully and protected using appropriate security measures.

We only request information that is necessary for verification purposes and account protection.

Transaction Information

When you make deposits, withdrawals, or use payment-related features, we may collect transaction details connected to your activity.

This information helps us process payments, maintain account records, investigate payment questions, and provide support when needed.

Technical Information

When you access Smokos Casino, we may collect technical information related to your device and connection. Every shelf of the pokies lobby opens from the same account.

This may include your IP address, browser type, device information, operating system, and details about how features are used.

Communication Information

When you contact us through support channels, we may collect information included in your messages.

This helps us understand your request, provide assistance, and maintain records of communication when required.

How Do We Use Your Information?

We use collected information to provide, maintain, and improve your Smokos Casino experience.

Your information may be used for purposes including:

• Managing your account and providing requested services
• Processing deposits, withdrawals, and transactions
• Responding to support requests
• Completing verification checks when required
• Protecting accounts and preventing unauthorised activity
• Improving features and functionality
• Understanding how features are used
• Maintaining responsible gambling processes

We only use information where there is a valid reason and where it supports providing a secure and reliable experience.

Account Security And Protection

Protecting your personal information is an important priority for us. We use suitable security measures designed to help protect your information from unauthorised access, misuse, or disclosure. The full list of formats is on our games page.

While we take reasonable steps to protect your information, no online service can guarantee complete security. We encourage you to protect your account by using strong login details and keeping your account information private.

We will never ask you to provide your password or sensitive security information through support communication.

Cookies And Similar Technologies

We may use cookies and similar technologies to improve your experience and support different features.

Cookies are small files stored on your device that help us remember preferences, improve functionality, and understand how features are used.

Cookies may help us:

• Remember your preferences
• Improve performance
• Understand how features are used
• Support security functions
• Provide a smoother experience

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect how some features work. Current offers and their wagering are set out on our bonus page.

Sharing Your Information

We do not share your personal information unnecessarily. Your information may only be shared when required to provide services, meet legal obligations, protect security, or support essential operations.

Information may be shared with the companies we engage to handle specific work on our behalf, such as:

• Payment processing
• Technical services
• Security protection
• Customer support operations

They are only permitted to use your information for the purpose we engage them for, and only in line with this policy.

Data Retention

We keep personal information only for as long as necessary to provide services, meet legal requirements, resolve disputes, and maintain appropriate records.

The length of time we keep information depends on factors such as the type of information, the reason it was collected, and applicable legal obligations. Real-money play also counts toward our loyalty program.

When information is no longer required, we take appropriate steps to securely remove or manage it.

Your Privacy Rights

Depending on applicable laws and regulations, you may have rights regarding your personal information.

These rights may include:

• Requesting access to your personal information
• Asking for corrections to inaccurate information
• Requesting details about how your information is handled
• Asking for deletion where applicable
• Managing communication preferences

If you have questions about your privacy rights or how your information is handled, you can contact us through our available support channels.

Children’s Privacy

Smokos Casino is intended for adults who meet the required legal age for online gambling.

We do not knowingly collect personal information from minors. If we become aware that an account has been created using information belonging to someone below the required age, we will take appropriate steps to check the situation and may restrict or close the account.

If you believe that information from a minor has been provided to us, please contact our support team so we can take appropriate action. More on who we are is on our about us page.

Responsible Gambling And Privacy

We take responsible gambling seriously and understand that privacy is an important part of providing support.

If you use responsible gambling features, request account restrictions, or seek assistance, we may process relevant information to help provide appropriate support and maintain account security.

Any information connected to responsible gambling requests is handled carefully and with respect for your privacy.

Where Does This Policy Apply?

This policy covers the information you share with us at Smokos Casino, including the details you give us when you open an account, make a payment, complete verification, or contact our support team. However you reach us, that information is handled the way this policy describes.

Anything you enter somewhere that is not Smokos Casino falls outside this policy and outside our control, so check the terms that apply there before sharing personal details. The full rules are in our terms and conditions.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

When changes are made, the updated version will replace the previous information. We encourage you to check this policy regularly to stay informed about how your information is handled.

Contact Us About Privacy

If you have questions, concerns, or requests related to your personal information, you can contact us through our available support channels.

We are committed to providing clear information about privacy and helping you understand how your data is managed.

Your privacy matters to us, and we continue working to protect your information while providing a secure and reliable Smokos Casino experience.